- Jump-start your vehicle
- Open your vehicle if you’ve locked yourself out
- Change a tyre
- Fuel to reach a filling station
- Tow when needed in the event of a mechanical or an electrical breakdown or an accident
- Battery test and mobile battery sales
Remember, the main member & spouse will enjoy the benefits of this service under a normal subscription. In cases where some of the other dependants also require cover (students for example), a small surcharge may apply.
The following limits apply:
Tow-in service to closest place for repair within a 20km radius, repair centre or panel beater in the event of:
- Accident damage – cost covered to the nearest approved panel beater up to a limit of R1850
- Mechanical breakdown – covered up to R750
- Electrical breakdown – covered up to R750
Members have access to the following services in the event of a roadside emergency (limited up to R500 per incident):
- Flat battery – jump start (replacement of battery for your own account)
- Flat tyre (help with change of tyre)
- Keys locked in vehicle (unlocking only)
- Fuel assistance (limited to five litres per incident)
- Minor roadside–running repairs (electrical, coil, immobilizer etc.)
- Transmission of urgent messages
For breakdowns more than 100km from home (on the condition that towing is arranged via the assistance call centre):
- Overnight accommodation for the main member and four passengers – covered up to R500 or
- 24-hour, Group-B car rental – covered up to R500 (subject to availability and the driver being in possession of a valid credit card and driver’s license)
- In the event of the member’s vehicle being left for repairs, Panic Alert will pay up to R500 for a 24-hour, Group-B car rental (subject to availability and the driver being in possession of a valid credit card and driver’s license) or a flight ticket to collect the vehicle after repairs. Alternatively, should the vehicle have been towed to a dealership closer to the member’s place of residence, Panic Alert will supplement the additional tow costs with the costs of car rental.
*Please note: This cover excludes all vehicles over 3 500kg, trailers, caravans and boats. Members will not be entitled to service where the vehicle is not in a roadworthy condition. Any costs incurred through arrangements made by the member without prior authorisation shall not be reimbursed. Assistance is only available in South Africa, Lesotho and Swaziland.
There is a limit of a total of R3000 per annum, per member.
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